Support & Care

Our Support to You

At Elite Coaching, we define nowadays customer support as the act of providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.

Our customer support team is the face of the company. It plays a critical part in sales and word-of-mouth marketing, works side-by-side with product teams, and has a seat at the table when it comes to company decision making.

In the self-service internet age, customers don’t need go-betweens to assist them with what should be simple functions, like canceling their account.

Elite Coaching customer support approach:

Viewed as the face of a company, a critical component of sales and word-of-mouth marketing.
Self-service first; skilled and empowered agents can help with more complex questions and requests.
Help via multiple channels: knowledge base documentation, email, phone, chat, social media, etc.
Works side-by-side with product teams, has a seat at the table in company decision-making.
Myriad opportunities for growth and development. Holistic metrics tied to company-wide goals: NPS, customer satisfaction, etc.

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